Refund & Cancellation Policy

• The publisher rejects your article and no equivalent re-placement is feasible.
• The publisher fails to publish within the stated TAT plus a 4-day grace period.
• A duplicate charge has been processed by our payment gateway.
• A published article is removed by the publisher within 12 months without cause and re-placement is not possible.

• The article was published as agreed, even if it under-performed your expectations.
• Rejection caused by content that violated the publisher's editorial guidelines, was plagiarised, contained prohibited claims or breached our Terms.
• Customer-initiated cancellations placed after the article has been dispatched to the publisher.
• Wallet credits that have already been spent on completed orders.
• Promotional bonus credits, free credits and discount-coupon credits.

Approved refunds are credited back to your MAJ Medias wallet within 24 hours. Wallet credits can be used against any future order and never expire.

If you would prefer the refund to be returned to your bank, raise a request from Dashboard → Wallet → Withdraw. Bank refunds are processed within 5–7 working days via Razorpay or Stripe and are subject to a flat ₹49 processing fee per request to cover gateway costs.

1. Hold: When you submit an article, the full order amount is reserved (not debited) from your wallet or card.
2. Editorial review: Our compliance desk reviews the submission within 12 working hours.
3. Publisher dispatch: Once approved internally, the article is dispatched to the chosen publisher.
4. Capture on publication: Funds are debited only when the publisher confirms publication and shares the live URL.
5. Auto-release on failure: If the publisher rejects the piece, the hold is automatically released back to your wallet within 7 working days.

• Before our compliance review begins — full refund to wallet.
• After compliance review but before publisher dispatch — 90% refund to wallet (10% retained towards editorial review effort).
• After publisher dispatch — non-refundable. The publisher fee has already been committed.

If you believe a refund decision is incorrect, you may escalate to our Grievance Officer at grievance@majmedias.com. We will acknowledge the escalation within 48 hours and aim to resolve it within 15 working days, in accordance with the Consumer Protection Act, 2019.

Please raise concerns with us before initiating a card chargeback. Bypassing this process — particularly where the article has been published — may result in suspension of your account and recovery of any associated chargeback fees levied by the issuing bank.